Most Help Desks Never Get What They Need From Leadership
Most Help Desk Managers realize quickly that they’ll never overcome these hurdles in their current business environment. Rather than constantly banging heads with leadership, most service desk managers are forced to go out of their way to solve the problem on their own. In order to get the information they need, they will continue to run queries on their own, export large quantities of data into Microsoft Excel on a daily basis, and spend hours creating elaborate spreadsheets with loads of formulas, or throw themselves at the mercy of the IT department in order to get reports.
But there is a better way. Your Data Can Work For You, Not Against You.
Service Desk Managers don’t have to remain mired in a cycle of stale data, useless spreadsheets, and limited access to data.
With a modern BI solution, help desks can overcome the challenges associated with legacy reporting, moving out of a reactionary model of providing service to a proactive model.
At 5000fish, we understand the roadblocks that Service Desk Managers must deal with when it comes to accessing, making sense of, and using data that can improve efficiency and ensure the team is meeting critical SLAs.
That’s why we developed DashboardFox, a tool that can unify your data into a single, actionable tool. The platform is user-friendly, easy to implement, and cost-effective.
Teams will be able to access, integrate, and securely share data from multiple sources without the need for extensive database or development knowledge. The tool puts the power in the user’s hands, giving them the control to make decisions in a timely and effective manner.
DashboardFox allows service managers to:
- Access the information they need for mission-critical tasks
- Stop nagging the IT team for reports
- Stop wasting time creating and executing complicated spreadsheets
- Control the team’s access to data – giving them the data they require; no more, no less
- Access information on the go with a mobile interface
If you’re ready to stop wandering aimlessly through a sea of unstructured, unusable data, contact the team at 5000fish today to learn more about our intuitive BI solutions.