Bonus Material: Making The Case For A New BI Solution For Your Help Desk
Making the case for a new BI dashboard can be an uphill battle if you aren’t armed with
the right information. To get your leaders to buy-in you must:
- Conduct a trend analysis of data to showcase results.
- Look for savings, real-cost allocations, etc.
- Understand precisely how stale data affects efficiency and processes and illustrate how fresh
data can bridge critical gaps. - Outline the time and cost savings that end-user reporting capabilities will show.
Some examples include:
- Less Strain on IT department, allowing them to focus on core competencies
- Consistent reporting
- Accurate reporting
- Real-time trendspotting of customer issues
- Long-term trendspotting for better planning and resource allocation
- Improved SLA metrics
And lastly, request a demo of a BI dashboard like DashboardFox. The team at 5000fish can show leadership precisely how the solution functions, virtually making your case for you.