How to Eliminate Blind Spots and Make Your Data Work for You
You may be wondering how we came up with this list of service-management blind spots. We garnered this intelligence from working with hundreds of service-management customers over the past 22 years.
Here are a few more things we learned from them during that time:
- Built-in service-desk reporting tools are too hard to customize — and, in many cases, require expensive upgrades.
- Organizations do not have real-time access to valuable service-desk data.
- The best data-driven insights come from being able to explore data, not monitor static reports and spreadsheets.
We took these lessons from your peers and decided to build a better mousetrap — or, in this case, a better reporting solution. We call it DashboardFox.
Your data shouldn’t be locked away in a vendor database out of reach or take so much time, technical expertise and money just to generate the business insights you need to make fact-based decisions that can transform your organization.
DashboardFox was designed with business users in mind. You don’t have to be a technical expert who knows how to write SQL queries or navigate complex database tables to explore your data anymore.
And we’ve designed this solution without sacrificing the features that appeal to the techies too! We’ve incorporated a powerful security and auditing system so your IT or service-management organization can ensure that users have access only to the information they need to know.
DashboardFox provides the ability to connect to help desk systems both on-premise, in-the-cloud, or even if you simply have excel-based data.
Best of all, DashboardFox provides a complete platform of reporting tools, from dashboards to scheduled notifications and mobile access — all wrapped up in a nice Web-based application that is affordable to even the most budget-conscious organizations.
So remove some of your blind spots and improve the real-time communication of your service-management metrics. Give DashboardFox a try today or contact us to set up a live demo so we can discuss how we can help “Bring Your Data to Life®.”