Top 3 Data Blind Spots in Service Management
Discover potential cost savings and quality improvements by monitoring these 3 metrics.
Start Reading
Discover potential cost savings and quality improvements by monitoring these 3 metrics.
Start ReadingDiscover potential cost savings and quality improvements by monitoring these 3 metrics.
By being able to quickly view your standard TTC metric through a variety of different lifecycle lenses such as these, you can pinpoint which segments of tickets in your service desk are the biggest influencers of your overall TTC.
While your top 10 list is important, what’s more important is the category or categories of tickets lurking in the shadows, growing behind the scenes, and eating up more and more of your analysts’ time.
Being able to dynamically filter data by multiple parameters and perform a comparative analysis of current values versus past values over time is essential to staying out of hot water as a service-desk manager.
Your data shouldn’t be locked away in a vendor database out of reach or take so much time, technical expertise and money just to generate the business insights you need to make fact-based decisions that can transform your organization.