Drag and Drop Builder
Global Filters and Saved Views
Drill Down and Launch Out
Visualizations
Content Blocks
Mobile Interface
Codeless Report Building
Custom Formulas and Criteria
Chart and Dataset Builder
Data Blending
Stored Procedures
Embeddable Dashboards and Reports
Direct Link
Scheduled Emails
Public View Embeds
Display Mode (TV)
Data Level Security
Role Based Security
Authentication Modes
Team, Private, Favorites Library
Folder Hierarchy
Folder and Report Security
Guest/Anonymous Library
Customizable Interface
Multi-lingual
Custom Domain
Seamless Sign-On
Table and View Relationships
Data Transformation
Column Level Security
Data Field Organization
Self-Hosted
API for Automations
Production and Dev Environments
Audit Logs
Guides
Support
Changelog
Contact
Customer Portal
Top 3 Data Blind Spots in Service Management
Discover potential cost savings and quality improvements by monitoring these 3 metrics.
READ MORETop 3 Data Blind Spots in Service Management
Discover potential cost savings and quality improvements by monitoring these 3 metrics.
Life-Cycle Analysis
By being able to quickly view your standard TTC metric through a variety of different lifecycle lenses such as these, you can pinpoint which segments of tickets in your service desk are the biggest influencers of your overall TTC.
Ticket Category Tsunami Warning
While your top 10 list is important, what’s more important is the category or categories of tickets lurking in the shadows, growing behind the scenes, and eating up more and more of your analysts’ time.
Unidentified “It’s Getting Hot in Here” Metric
Being able to dynamically filter data by multiple parameters and perform a comparative analysis of current values versus past values over time is essential to staying out of hot water as a service-desk manager.
How to Eliminate Blind Spots and Make Your Data Work for You
Your data shouldn’t be locked away in a vendor database out of reach or take so much time, technical expertise and money just to generate the business insights you need to make fact-based decisions that can transform your organization.
