Top 3 Data Blind Spots in Service Management
Discover potential cost savings and quality improvements by monitoring these 3 metrics.
Discover potential cost savings and quality improvements by monitoring these 3 metrics.
This guide will teach you how to spot the five common roadblocks that people might face with service desk reporting, along with the solutions on how to overcome these obstacles to success.
Let this guide orient you on what those signs are, and let this guide help you decide on what to do with regards to your business intelligence needs. Do you need to keep it? Do you need to upgrade it? Change it altogether? What can it bring to your business?
Before we started selling business intelligence (BI) software as 5000fish, we were BI buyers. Our experiences with BI (the good and the bad) heavily influenced the type of software we wanted to create. We understood the […]
While there are countless examples of the dramatic difference taking action on data can make within an organization, one of the more popular ones is UPS’ right-hand turn policy. The story goes roughly like this: Seeking […]
Creating a good dashboard can be a challenge if you do not have the analytics, the visual display, and of course, the software needed. Thus, a business intelligence dashboard is the key, and we are here to help you. We’re going to walk you through a series of articles that explain the ins and outs of dashboard technology. From what is a dashboard to how each element in a dashboard works, this is going to be your guide for business intelligence software. This makes it possible for you to create a BI dashboard that serves its purpose.
By being able to quickly view your standard TTC metric through a variety of different lifecycle lenses such as these, you can pinpoint which segments of tickets in your service desk are the biggest influencers of your overall TTC.
Service Management goes far beyond the service desk, but most help desk teams cannot access any of their own data. Those who can, have access to the service-desk data only. It is the vendors that decide […]
There are many reasons why an organization lacks a BI budget, but the most common reason is perceived expense. Many companies have looked into BI solutions in the past, only to determine that they were far […]